Assembly Approves Student Loan Borrowers’ Bill of Rights

For immediate release:

SACRAMENTO –The California State Assembly has passed legislation by Assemblymember Mark Stone (D-Monterey Bay) to create a Student Loan Borrowers’ Bill of Rights.  AB 2251 would help ensure that student borrowers have reliable information, receive quality customer service, and have meaningful access to repayment and loan forgiveness programs.

“With so many Californians struggling to repay loans or even defaulting on them, it is critical that loan servicers communicate loan terms effectively with their customers,” said Stone.  “By requiring accountability and oversight of the loan servicer industry, California will create critically needed protections to student loan borrowers.  I’m pleased that the Assembly has approved this measure.”

AB 2251 creates a licensing program within the Department of Business Oversight (DBO) to license student loan servicers that are not banks or credit unions.  The proposed law provides increased accountability for student loan servicers in California by giving DBO the authority to give, deny, suspend or revoke licenses.  DBO may conduct investigations and examinations to determine servicer compliance.

“Students in California, and nationwide, suffer from a lack of transparency and oversight in the student loan industry,” said Attorney General Kamala Harris, a sponsor of the measure. “The Student Loan Borrowers’ Bill of Rights builds on the legacy we achieved for homeowners and creates strong student loan servicing standards to protect our students with mounting debt as they pursue higher education.”

Current law does not include sufficient requirements that servicers provide accurate information to the consumers.  Further, a lack of oversight and consumer accountability is creating barriers for consumers trying to find ways to pay their student loan debt. By creating a licensure program within California under AB 2251, consumers will be better protected from servicer errors, and there will be increased transparency and accountability within the servicing industry.

The national student debt currently exceeds $1.2 trillion, surpassing both credit card debt and student loans.  In California alone, nearly 4.2 million student loan borrowers owe a total student loan debt of $1.2 billion.  Student loan debt can hinder retirement security, entrepreneurship, interest in careers that require extra schooling, or an ability to return to rural areas after graduation.

AB 2251 now goes to the Senate.